Support

What we can help with

• Signing in with Google, Apple, or phone OTP.
• Setting up teams, players, fixtures, and match settings.
• Understanding substitutions, fair playing time, and post-game insights.
• Game history, active game state, or sync questions.
• Subscriptions, premium access, or purchase restore questions.
• Account deletion, privacy requests, and data questions.
• Bug reports or unexpected app behaviour.

Before contacting support

To help us solve your issue faster, please include:

• the email address or phone number linked to your account, if relevant;
• your device type, such as iPhone or Android;
• your app version, if available;
• a short description of what happened;
• the steps you took before the issue occurred; and
• screenshots, if useful.

Please avoid sending unnecessary player personal information in support emails. If your issue involves a team or player, describe the problem generally where possible.

Account and sign-in help

Email support from the email address linked to your account where possible. If you use phone sign-in, include the phone number linked to your account.

Subscriptions and billing

Run The Bench subscriptions and in-app purchases may be managed through Apple, Google, and/or RevenueCat. For subscription changes or cancellation, iPhone and iPad users should check Apple App Store subscription settings, and Android users should check Google Play subscription settings.

Deleting the app or deleting your Run The Bench account does not automatically cancel an active app store subscription.

Youth teams and player information

Run The Bench is often used by coaches managing junior, school, or youth basketball teams. Coaches and organisations are responsible for ensuring they have permission to enter and manage player information in the app.

We recommend only entering information needed for basketball team management and avoiding unnecessary sensitive details in notes or free-text fields.

Report a bug

If something does not look right, please tell us:

• what you expected to happen;
• what actually happened;
• whether it happened during a live game, team setup, fixture setup, or another part of the app; and
• whether the issue happens every time or only sometimes.

Feature requests

We are building Run The Bench with real coaches in mind. If you have an idea that would make the app more useful on game day, send it through to support@runthebench.app.